Cancellations and Refunds

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:

1. RETURN REQUESTS

Our Platform provides services to the customers and e-products to the consumers in the form of online services such as classes, workshops and notes/ learning resources. There are physical products sold on the Platform but due to the nature of such Products the Platforms does not allow returns to be requested on any grounds and does not allow exchange requests to be made under any circumstances whatsoever. 

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2. REFUND POLICY

The Platform does not provide refunds for any of its purchases. No refund shall be initiated after the payment has been made - thus consumers are requested to book classes only after ensuring they are going to be available for it and are fit to attend. 

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In case, the Platform cancels the workshop or the class, ONLY then the refunds shall be made to the bank accounts of the customers as used at the time of booking the services on the Platform. The Platform uses the third-party payment gateway i.e., Razorpay and/or UPI for all payments and transactions.

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Any queries shall be made by the customer by emailing “wetranceform@gmail.com”, which will be the official mode of communication with the Platform and the Firm. The Firm shall waive all other means of communication made. 

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The money shall be refunded between 1-2 business days after the cancellation of the workshop or class. All Refunds shall be made only at the discretion of the Platform & the Firm.

3. CANCELLATION POLICY

The Firm at its sole discretion may cancel any booking(s) made by the customer: 

1. if it suspects a customer has undertaken a fraudulent transaction, or 
2. if it suspects a customer has undertaken a transaction that is not following the Terms of Use, or 
3. in case of unavailability of a service, or 
4. for any reason outside the control of the Firm including causes for delivery-related logistical difficulties.
5. if the Firm does not want to do business with the customer.

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Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the services as reflected on the Platform may be inaccurate due to technical issues, typographical errors, or incorrect service information provided to the Firm by a Vendor and in such an event the Firm or the Platform holds no liability regarding the same. We maintain a negative list of all fraudulent transactions and non-complying customers and reserve the right to deny access to such customers at any time or cancel any bookings placed by them in the future.